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Asking for help in chat.civicrm.org

You might have been linked here because you've asked a question on CiviCRM chat.

Detail

  • Detailed questions are easier to answer than vague ones. People are more likely to reply if your question has enough information for them to know the answer. For example: "I can't install CiviCRM" is not a descriptive question; "When I try to install CiviCRM, I see error XYZ on screen" is descriptive enough to be answered. Give details! Lots of details.
  • Let us know what version of CiviCRM you're running, what CMS and version you're using and other information on your configuration (are you using any caching systems (Memcache, Redis etc).

Research

  • Search the web to see if others have asked your question, especially https://docs.civicrm.org and https://civicrm.stackexchange.com
  • Share what you've tried ("I read the docs at https://docs.civicrm.org and it says to do X, Y, Z, but when I do Y I don't see the expected screen"). This will help those responding to answer appropriately.

Etiquette

  • Try to ask in the right channel - ~user-support for using CiviCRM, ~dev-newcomers for new developer support, ~town square if you're unsure.
  • Avoid posting the same question in multiple channels.
  • Be patient. We try to be a helpful and supportive community, and we all lead busy lives. If no-one answers, check back later, or try posting on https://civicrm.stackexchange.com
  • Ask one question at a time!