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Trouble shooting

If you are experiencing problems with SMS conversation, make sure that you can send and receive SMS as expected using CiviCRM's out of the box SMS functionality.

Conversations remaining scheduled

A single contact can only carry out a single conversation at a time. New conversations will not start if there is an existing conversation in progress. If a conversation has been abandoned, you will need to manually cancel the conversation.

Note: future versions of this extension, and the new CiviCRM Dialogflow extension ( support automatic abandoning of a conversation after a period of time.


If you are still having difficulties, please file a 'help wanted' issue at