Chatbot provides a Start a conversation action that can be used to start chats based on conditions defined by a CiviRule. This is useful, for example, to start a conversation when someone registers for an event.
Note that for the common use case of starting a conversation when your chatbot hears a certain word (for example when someone says 'help' on your Facebook page), you can use the built in Hear functionality for a conversation (note this s currently only exposed via the UI).
For more complex use cases you should:
- Define a CiviRule with appropriate conditions that define the action you want to respond to.
- Add a Start a conversation action and choose the conversation that you would like to start.