Chat activities and the chat tab
Incoming chat, outgoing chat and conversations are stored in CiviCRM as activities. These activities are visible in a contact's Activity tab and other places where you normally find activities (e.g. Activity reports).
Conversations that are made up of various activities can be hard to follow amongst all the other activities in the activity tab. For these reason, Chatbot comes with a Chat tab where you can see conversations in a more user friendly format.