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Refunds UI

If supported by the payment processor (eg. Stripe) you can issue a full or partial refund from within CiviCRM.

It is enabled by default via the setting mjwshared_refundpaymentui which can be found at Administer->CiviContribute->Payment Shared Settings: Enable refund payment via UI?

It allows you to issue refunds for Completed payments.

It also allows you to choose whether to cancel the event registration if there are any linked to the contribution (via line-items).

To access the refunds UI you must have edit contributions permission.

  1. Click the "arrow" to expand the contribution and show payments.
  2. To access the refund form click the "undo" icon by the payment:

Refund icon

You will see a refund form.

If the contribution was used to pay for a membership you can optionally cancel the membership: Refund UI - memberships

If the contribution was used to pay for an event you can optionally cancel the event registration: Refund UI - events