FAQs

How do I issue Refunds?

1. Enable the "Enable refund payment via UI?" setting in Administer->CiviContribute->Payment Shared Settings
2. Find a Completed contribution and expand to show "Payments".
3. Click the "reverse" arrow (highlighted in red: .
4. A refund form will pop up where you can confirm the details and choose the amount to refund:
5. Click "Refund".

CiviCRM will then confirm if the refund was successful or not and record a refund payment on the contribution.

Terminology

CiviCRM <=> AuthorizeNet

• A CiviCRM Recurring Contribution is the equivalent of a AuthorizeNet Subscription.
• A CiviCRM Contribution is the equivalent of a AuthorizeNet Transaction.
• A CiviCRM Payment is the equivalent of a AuthorizeNet Settled Transaction.
• A CiviCRM Contact is the equivalent of a AuthorizeNet Customer.

Note that a collection of payments on a subscription have the same invoice ID but separate transaction IDs.

Invoice number, Transactions, Payments, Subscriptions

CiviCRM generates an invoice ID for AuthorizeNet: It's the first 20 characters of the auto-generated invoice_id.

Field	CiviCRM entity	AuthorizeNet	CiviCRM field
Subscription ID	ContributionRecur	Subscription ID	trxn_id/processor_id
Order Reference/Invoice	Contribution	Invoice Number	Not used (invoice_id)
Transaction ID	Contribution	Transaction ID	trxn_id
Transaction ID	Payment	Transaction ID	trxn_id
Order Reference	Payment	Transaction ID	order_reference